Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@standoutinterior.com. Please note that returns will need to be sent to the following address: Orebyvej 28, 4990 Sakskobing, Denmark.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@standoutinterior.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@standoutinterior.com.

Shop and online sales returns policy 


Clause 1: Refunds will not be issued for the following reasons:

  • an item is known to be faulty at the time of purchase
  • if labels, maker’s marks or anything identifying or adding provenance to an item have been removed


Clause 2: Online, mail and phone order sales:

  • customers who purchase from us via online or telephone orders have the right to cancel an order even if the goods aren’t faulty within 14 days of the invoice date (whether payment has been made or not)
  • we will issue a refund to customers if you’ve told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods to us once you’ve told us.
  • it is your responsibility to arrange and pay for the return of that time if the item is not faulty. If the item purchased is faulty, StandOut Interior will reimburse any costs involved.
  • we will refund you within 14 days of receiving the goods back in the condition they were purchased in. Please refer to Clause 1.
  • the refund issued will be the cost of the item only and does not include packing/delivery costs to send the item to you.
  • the refund will be processed using your original payment method
  • we do not offer a ’buy back’ service for items purchased from us


Clause 3: Items returned by someone other than the buyer:

  • we only accept returns from the person who bought the item