Customer Service
FAQ
Is worldwide shipping really free, and which carrier do you use?
Yes. Free worldwide shipping is included in the item price. We ship door to door with trusted international carriers such as FedEx Express or DHL Expess. Every shipment is professionally packed and fully insured.
Do I have to pay import duties, tariffs, or customs fees?
No. All import duties, tariffs, import taxes, and customs fees are covered by us, so your order arrives with no surprise fees at delivery.
Any required customs paperwork is provided by us to support the shipment. If you ever receive an unexpected customs request, please contact us before paying, so we can help resolve it.
For UK buyers, import VAT of 5-20% may sometimes be requested directly from the recipient during customs clearance.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are processed securely to ensure the safety of your personal information.
How long does delivery take?
Tracking information is provided within 3 business days after your order is placed. You will receive a tracking link as soon as your order has been shipped.
Most orders arrive within an estimated 3 to 7 business days after dispatch. Delivery time can vary slightly depending on the destination and customs processing.
We monitor each shipment and assist where needed to help prevent or resolve any delays during transit.
How is my item packed to arrive safely?
Each item is professionally packed with strong protective materials, based on its size, shape, weight, and fragility.
Mirrors, framed art, lighting and delicate decorative pieces are packed with extra care to protect glass, frames, corners, surfaces, and fragile details during international shipping.
Every order is fully insured for safe delivery.
What happens if my order arrives damaged?
Every order is fully insured. In the very rare event that a product is lost in transit or arrives damaged, you will receive a full refund or another agreed solution.
What payment methods do you offer?
At Standout Interior, we want to make shopping easy and secure. We accept several payment methods, including:
- Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
- PayPal
- Apple Pay and Google Pay
- Giftcards: If you have a StandOut Interior gift card, you can use it towards your purchase.
What is your return policy?
At Standout Interior, we want you to be completely satisfied with your purchase.
We offer a straightforward return policy to ensure you are happy with your purchase:
1. 14-Day Return Period: You can return any item within 14 days of receiving it.
2. Condition Requirements: Items must be returned in their original condition, with all original packaging and documentation included.
3. Return Process:
- Initiate Return: Contact our customer service team at info@standoutinterior.com to initiate a return.
- Return Instructions: We will provide you with detailed instructions and a return authorization.
- Secure Packaging: Pack the item securely and ship it back using a tracked and insured method.
4. Refunds: Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued to your original payment method.
5. Return Shipping Costs: Return shipping costs are the responsibility of the customer.