Online Sales & Return Policy

Clause 1: Refunds will not be issued for the following reasons:

an item is known to be faulty at the time of purchase
if labels, maker’s marks or anything identifying or adding provenance to an item have been removed

Clause 2: Online, mail and phone order sales:

customers who purchase from us via online or telephone orders have the right to cancel an order even if the goods aren’t faulty within 14 days of the invoice date (whether payment has been made or not)
we will issue a refund to customers if you’ve told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods to us once you’ve told us.
it is your responsibility to arrange and pay for the return of that time if the item is not faulty. If the item purchased is faulty, StandOut Interior will reimburse any costs involved.
we will refund you within 14 days of receiving the goods back in the condition they were purchased in. Please refer to Clause 1.
the refund issued will be the cost of the item only and does not include packing/delivery costs to send the item to you.
the refund will be processed using your original payment method
we do not offer a ’buy back’ service for items purchased from us

Clause 3: Items returned by someone other than the buyer: